Refund Policy

30-day money-back guarantee

Kasirooms offers a 30-day money-back guarantee on every paid package — premium room boosts and Standard, Premium and Provincial business adverts. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact us through the details on the site and we will arrange it for you.

You can find Paddle's own policy in the Paddle Refund Policy.

What happens after a refund

Once a refund is approved, the boost or advert it paid for stops immediately: a boosted room loses its Premium badge and top placement (the room itself stays listed for free), and a paid advert is removed from the business directory. Refunds are returned to the original payment method and usually take a few working days to reflect, depending on your bank.

Free listings

Listing a room, registering as a tenant and registering as a transport driver are free, so there is nothing to refund on those.